Date:Saturday, October 9th
Event:80's Dance party
Guest Issues:Holy flying frack. It was a night without incident.
Service Issues:OMFGzus! It was a night without incident.
Food Issues:JINKIES! It was a night without incident.
Technical Issues:Praise Geebus! It was a night without incident.
Things We Need/Ideas:More nights like tonight.
Misc: Mad props to the whole team. This was the smoothest night I've worked since becoming the concierge. Team work was amazing. The building was empty by 2:10. THANK YOU! THANK YOU! THANK YOU!
P.S. to all those who didn't work, don't be jealous. This may happen again sometime in the next year!
Sunday, October 10, 2010
Friday, October 8, 2010
Saturday October 8th
Date:Saturday October 8th
Event:Anniversary party - not gangbuster or anything, but probably better than if we hadn't had anything. For the most part the performers were pretty unprofessional. Everything from running around with a tip jar, bugging our guests for tips to walking around dining without their shoes on even after being told there was a broken glass about. . . Meh, overall.
Guest Issues:
Service Issues:Maria ran a hot meatloaf sammy with rings go out to table 54 seat 3, when I ran her meatloaf sammy with fries to that spot I noticed the sandwich there and asked her who had the one with the fries and she said that she ran the rings one to the wrong table, picked it up from the seat (unnoccupied, but the sandwich had been down for a few miutes) gave it to table 44 (the correct party) and put the fries on down where the rings one had previously been. I was pretty sure that moving a plate from one table to another (even if it was not eaten from) was against health code so I chatted with Billie about it for a moment and then gave Maria a little feedback. I let her know it was against health code and gave her Billie's suggestion to have just left the plates on the incorrect table and gotten the correct sides remade by the Kitchen. She took the feedback well and said she'd keep in mind.
Food Issues:
Technical Issues:
Things We Need/Ideas: It seems like all the side work relating to the server well are done by our dining servers, but Karaoke and Bowling servers use it just as much. . .
Misc:Mekka lekka high mekka hiney HighBall!
Event:Anniversary party - not gangbuster or anything, but probably better than if we hadn't had anything. For the most part the performers were pretty unprofessional. Everything from running around with a tip jar, bugging our guests for tips to walking around dining without their shoes on even after being told there was a broken glass about. . . Meh, overall.
Guest Issues:
Service Issues:Maria ran a hot meatloaf sammy with rings go out to table 54 seat 3, when I ran her meatloaf sammy with fries to that spot I noticed the sandwich there and asked her who had the one with the fries and she said that she ran the rings one to the wrong table, picked it up from the seat (unnoccupied, but the sandwich had been down for a few miutes) gave it to table 44 (the correct party) and put the fries on down where the rings one had previously been. I was pretty sure that moving a plate from one table to another (even if it was not eaten from) was against health code so I chatted with Billie about it for a moment and then gave Maria a little feedback. I let her know it was against health code and gave her Billie's suggestion to have just left the plates on the incorrect table and gotten the correct sides remade by the Kitchen. She took the feedback well and said she'd keep in mind.
Food Issues:
Technical Issues:
Things We Need/Ideas: It seems like all the side work relating to the server well are done by our dining servers, but Karaoke and Bowling servers use it just as much. . .
Misc:Mekka lekka high mekka hiney HighBall!
Thursday, October 7, 2010
Thursday, October 8th
Date:Thursday, October 8th
Event:Geeks and Salv
Guest Issues:We had some miscommunication between the res desk and our 4 lane reservation (Kristen Massey) and so we comped their fees and let them linger on the lanes. The Birthday girl was very aggressive with our team on the lanes being verbally abusive with Kris Janes and actually shoving Brittany Walker. When they finally finished on the lanes and moved into Karaoke they were cut off and the b-day girl started to throw a fit. She shoved Frank and as they left she got into Kristen's face and screamed at her, then flipped off Katrina on the way out and told her to fuck off. After they got outside she was screaming at us through the glass and tried to re enter after being kicked out, but was restrained by her friends (who repeatedly apologized for her behavior and left without complaint).
Service Issues:Galla is in desperate need of a thorough retraining at the res desk. Her perception is that she knows how the res desk operates, but the reality is that she has very little understanding off pricing, policies, sequence or verbage. I think she can be molded into a good team member but I think we should focus on one position at a time. I recommend that she only work host until she has mastered that role and then we can start to utilize her at the res desk following a full retrain. She seems to respond to feedback well, but then turns around to other team members and complains that she doesn't agree with the feedback and plays victim. Being her first real job I think starting with one role and moving on after mastery will allow her to be more objective and better at self evaluation.
Food Issues:
Technical Issues:
Things We Need/Ideas:We all need hugs and love and rainbows and unicorns and cotton candy and aliens and laser beams and a big happy Hollywood ending.
Misc: Mad props to Kristin T. for taking tons of initiative and helping smooth out clerical issues today without being prompted and doing a kick ass job at trouble shooting!
Event:Geeks and Salv
Guest Issues:We had some miscommunication between the res desk and our 4 lane reservation (Kristen Massey) and so we comped their fees and let them linger on the lanes. The Birthday girl was very aggressive with our team on the lanes being verbally abusive with Kris Janes and actually shoving Brittany Walker. When they finally finished on the lanes and moved into Karaoke they were cut off and the b-day girl started to throw a fit. She shoved Frank and as they left she got into Kristen's face and screamed at her, then flipped off Katrina on the way out and told her to fuck off. After they got outside she was screaming at us through the glass and tried to re enter after being kicked out, but was restrained by her friends (who repeatedly apologized for her behavior and left without complaint).
Service Issues:Galla is in desperate need of a thorough retraining at the res desk. Her perception is that she knows how the res desk operates, but the reality is that she has very little understanding off pricing, policies, sequence or verbage. I think she can be molded into a good team member but I think we should focus on one position at a time. I recommend that she only work host until she has mastered that role and then we can start to utilize her at the res desk following a full retrain. She seems to respond to feedback well, but then turns around to other team members and complains that she doesn't agree with the feedback and plays victim. Being her first real job I think starting with one role and moving on after mastery will allow her to be more objective and better at self evaluation.
Food Issues:
Technical Issues:
Things We Need/Ideas:We all need hugs and love and rainbows and unicorns and cotton candy and aliens and laser beams and a big happy Hollywood ending.
Misc: Mad props to Kristin T. for taking tons of initiative and helping smooth out clerical issues today without being prompted and doing a kick ass job at trouble shooting!
Wednesday, October 6, 2010
Wednesday October 6th
Date: Wednesday October 6th
Event: West Coast Swing
Guest Issues: Had a few tables that went beyond the 120 second greet time because we had a massive party get sat at the same time as 2 other 8 tops. Ryan and I supported the floor and things smoothed out quickly.
Service Issues: Servers are constantly complain to get coctail tables instead of dining and would like the host stand to send these tables to the bar. It's not right by our guests to deny them a table when they want one and kind of rude to the hosts to expect that we would do wrong by our guests to be right with the servers. I think that the situation is actually a symptom of dysfunction between the two teams and a bit of team building between the two departments is needed. Additionally it's a symptom of servers having unreasonable expectations of the reality of our business. We'd all love to be gang buster with dining guests but in actuality we cater more to a coctail crowd that share finger foods and we must adapt to be best with guests.
Food Issues:
Technical Issues:
Things We Need/Ideas:
Misc:
Event: West Coast Swing
Guest Issues: Had a few tables that went beyond the 120 second greet time because we had a massive party get sat at the same time as 2 other 8 tops. Ryan and I supported the floor and things smoothed out quickly.
Service Issues: Servers are constantly complain to get coctail tables instead of dining and would like the host stand to send these tables to the bar. It's not right by our guests to deny them a table when they want one and kind of rude to the hosts to expect that we would do wrong by our guests to be right with the servers. I think that the situation is actually a symptom of dysfunction between the two teams and a bit of team building between the two departments is needed. Additionally it's a symptom of servers having unreasonable expectations of the reality of our business. We'd all love to be gang buster with dining guests but in actuality we cater more to a coctail crowd that share finger foods and we must adapt to be best with guests.
Food Issues:
Technical Issues:
Things We Need/Ideas:
Misc:
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