Date:Saturday, August 28
Event:90's Dance Party with
Guest Issues:There were 'self seating' table tents on 72-75 and as the early birds for the dance party showed up they completely took over that section. Lucas was understandably a little frustrated. I removed the tents and moved 75 to a table in the ballroom and the Billsterina got 72 to close out with the bar and open up with Lucas (woot, Billie!). We need to make sure when moving the tall tables to that section that they do not have self seating tents on them. Going forward I'll check.
Service Issues:none
Food Issues:
Technical Issues:Our interdimensional site to site matter teleportation device is offline. Please inform engineering to replicate the nessecary parts.
Things We Need/Ideas:
Misc:Res desk is requesting an Aloha terminal for behind the desk. Servers tie up the terminal for extended periods and make it difficult to enter lanes/rooms in a timely manner. I realize this is a pretty large expense but something I think we should consider for the future. It could prevent res from forgetting to enter a lane that's on 'the back burner' while servers enter orders/split checks and streamline the process back there overall.
Saturday, August 28, 2010
Friday, August 27, 2010
Friday, August 27
Date:Friday, August 27
Event:Record breaking! (If I hear Lady Gaga one more time Ima break that record.)
Guest Issues:
Service Issues:Servers continue to have trouble maintaining a high level of guest service on the 200's behind the lanes. Aren't we making that a section in it's own right?
Food Issues:
Technical Issues:
Things We Need/Ideas:Let's rename the skee ball machines from 104 to Dorothy, Rose, Blanche and Sophia. We can use Rose's malfunctioning to predict Betty White's death and publish the article in the Onion or Weekly World News.
We need more poke stick's for Sophia's 100 hole.
Translation:May we get more drum sticks for skee ball 1's 100 hole?
Misc:A short anecdote to leave you with. I was walking up the stairs to Karaoke when I heard a late 40's woman in ropers and cowboy boots tell her friend on the phone in a VERY thick Texan accent. 'Oh my gaaaaaaaaawd! This place is SO CUTE! You would just looooove it! (every sentence dripping with sweet tea and bar b que sauce). Hmmm hmmm. Yeh, right by the Alamo on SoLa. It's called Highbaaaalls.'
Event:Record breaking! (If I hear Lady Gaga one more time Ima break that record.)
Guest Issues:
Service Issues:Servers continue to have trouble maintaining a high level of guest service on the 200's behind the lanes. Aren't we making that a section in it's own right?
Food Issues:
Technical Issues:
Things We Need/Ideas:Let's rename the skee ball machines from 104 to Dorothy, Rose, Blanche and Sophia. We can use Rose's malfunctioning to predict Betty White's death and publish the article in the Onion or Weekly World News.
We need more poke stick's for Sophia's 100 hole.
Translation:May we get more drum sticks for skee ball 1's 100 hole?
Misc:A short anecdote to leave you with. I was walking up the stairs to Karaoke when I heard a late 40's woman in ropers and cowboy boots tell her friend on the phone in a VERY thick Texan accent. 'Oh my gaaaaaaaaawd! This place is SO CUTE! You would just looooove it! (every sentence dripping with sweet tea and bar b que sauce). Hmmm hmmm. Yeh, right by the Alamo on SoLa. It's called Highbaaaalls.'
Wednesday, August 25, 2010
Wednesday, August 25
Date:Wednesday, August 25
Event: Geeks - Was pretty tame. Servers did faboo.
Guest Issues:
Service Issues:
Food Issues:
Technical Issues:
Things We Need/Ideas:Age policy on out outgoing phone message needs to be changed. Can we also put our age policy in larger bold font in reservation e-mails? We're having a few misunderstandings with guests.
Can we use our host/res to flyer guests leaving the alamo on key nights (wed all day happy hour and 2.50 tx pint thurs come to mind)?
Mad Props: Shly is doing great and gets better every day.
Misc:
Event: Geeks - Was pretty tame. Servers did faboo.
Guest Issues:
Service Issues:
Food Issues:
Technical Issues:
Things We Need/Ideas:Age policy on out outgoing phone message needs to be changed. Can we also put our age policy in larger bold font in reservation e-mails? We're having a few misunderstandings with guests.
Can we use our host/res to flyer guests leaving the alamo on key nights (wed all day happy hour and 2.50 tx pint thurs come to mind)?
Mad Props: Shly is doing great and gets better every day.
Misc:
Sunday, August 22, 2010
Sunday, August 22
Date:Sunday, August 22
Event:Meet The Andersons - Practically standing room only. Nice tame crowd, the servers did well adapting to all the extra tables that had to be added.
Guest Issues:
Service Issues:Caitlin sat a lane w/o checking to see if it was bussed or cleaned and went ahead and sat it dirty. Kristen was understandably a little frustrated.
Food Issues:
Technical Issues:Skee ball 1 is a little needy b:0tch.
Things We Need/Ideas:We really could use more tables. Whenever we have an event in the ballroom that requires the use of tables it seems we rob most of dining for it. Although we didn't NEED them in dining tonight, it just looked empty and uninviting. It would be nice to have them for the inevitable Thursday when both geeks and dining is booming.
Misc:
Event:Meet The Andersons - Practically standing room only. Nice tame crowd, the servers did well adapting to all the extra tables that had to be added.
Guest Issues:
Service Issues:Caitlin sat a lane w/o checking to see if it was bussed or cleaned and went ahead and sat it dirty. Kristen was understandably a little frustrated.
Food Issues:
Technical Issues:Skee ball 1 is a little needy b:0tch.
Things We Need/Ideas:We really could use more tables. Whenever we have an event in the ballroom that requires the use of tables it seems we rob most of dining for it. Although we didn't NEED them in dining tonight, it just looked empty and uninviting. It would be nice to have them for the inevitable Thursday when both geeks and dining is booming.
Misc:
Saturday, August 21, 2010
Saturday, August 21st
Date:Saturday, August 21st
Event:Glow in the Dark Party - as per our usual Saturday, the minute the music got loud all of the ballroom and dining started asking for checks. Could we make more money from sat tables drinking and dining that are enjoying the atmosphere than the first hour of dance party drinkers filtering in? Should we limit the volume of an event until the kitchen closes? What is the meaning of life? What is 6 x 7? 42. Yes the answer is 42. . . Wait. I'm sorry, can you repeat the question?
Guest Issues: Mata saw someone she recognized as a minor she had drawn x's onto and pointed her out. She and her boyfriend were both consuming alcoholic beverages (she had an olde thyme lemonade). I asked to see her ID again, apologizing in advance if it was a case of mistaken identity. When she presented her ID the birthdate was 9/29/89. I told them they both had to surrender their beverages as told them they had to leave. Billy walked up as I did and asked if they'd closed out their tab at the bar (thanks for catchin' that detail, Billie-girl! Mental note made.) and he indicated that they had. They were polite and left quietly.
Service Issues:
Food Issues:
Technical Issues:Henri had the projector turned off for the glow in the dark dance party, then wanted it back on. . . It wouldn't come back on w/o a hard reset.
There was a 3-5 minute space of silence when there was an audio complication.
Things We Need/Ideas: On Saturday night we really could use an 8 host. Even with the mid coming in at 4 it can get a bit hairy and we could cut the 4 much earlier with an 8 in, keeping the host team fresh, sharp and energetic.
Misc:
Mad Props:Lucas got sat with a 12, a 15 and a 30 person party all within a 15 minute period. he asked for assistance from Billie, Ryan and myself whenever he needed it. He always had specifics of what he needed and when we came back with orders from tables he took them when able and when weeded had us add them to tabs. He always had a smile for every table and was warm and curteous even when completely weeded. Mad props to Billie and Ryan for such a strong presence on the floor! Mad props to Lucas for asking for the right help at the right time and never letting them see him sweat!
Heather got a fantastic compliment from a couple earlier in the night. 'The best bartender ever.' Great guest service! Woot-eye!
Mad props to my bed for being so soft and comforting. I can't wait to crawl into it!
Till tomorrow. MUAH!
Event:Glow in the Dark Party - as per our usual Saturday, the minute the music got loud all of the ballroom and dining started asking for checks. Could we make more money from sat tables drinking and dining that are enjoying the atmosphere than the first hour of dance party drinkers filtering in? Should we limit the volume of an event until the kitchen closes? What is the meaning of life? What is 6 x 7? 42. Yes the answer is 42. . . Wait. I'm sorry, can you repeat the question?
Guest Issues: Mata saw someone she recognized as a minor she had drawn x's onto and pointed her out. She and her boyfriend were both consuming alcoholic beverages (she had an olde thyme lemonade). I asked to see her ID again, apologizing in advance if it was a case of mistaken identity. When she presented her ID the birthdate was 9/29/89. I told them they both had to surrender their beverages as told them they had to leave. Billy walked up as I did and asked if they'd closed out their tab at the bar (thanks for catchin' that detail, Billie-girl! Mental note made.) and he indicated that they had. They were polite and left quietly.
Service Issues:
Food Issues:
Technical Issues:Henri had the projector turned off for the glow in the dark dance party, then wanted it back on. . . It wouldn't come back on w/o a hard reset.
There was a 3-5 minute space of silence when there was an audio complication.
Things We Need/Ideas: On Saturday night we really could use an 8 host. Even with the mid coming in at 4 it can get a bit hairy and we could cut the 4 much earlier with an 8 in, keeping the host team fresh, sharp and energetic.
Misc:
Mad Props:Lucas got sat with a 12, a 15 and a 30 person party all within a 15 minute period. he asked for assistance from Billie, Ryan and myself whenever he needed it. He always had specifics of what he needed and when we came back with orders from tables he took them when able and when weeded had us add them to tabs. He always had a smile for every table and was warm and curteous even when completely weeded. Mad props to Billie and Ryan for such a strong presence on the floor! Mad props to Lucas for asking for the right help at the right time and never letting them see him sweat!
Heather got a fantastic compliment from a couple earlier in the night. 'The best bartender ever.' Great guest service! Woot-eye!
Mad props to my bed for being so soft and comforting. I can't wait to crawl into it!
Till tomorrow. MUAH!
Friday, August 20th
Date:Friday, August 20th
Event:last minute Placebo Effect
Guest Issues:We had trouble getting a birthday party in Halulu that was very slow getting out. I offered to get their cake and put it in our Ballroom with a big booth reserved for them. When I asked what the name on the cake was a gent in the back said 'It's the one I gave you earlier'. At the beginning of the night a fella that looked very similar had handed me a cake for a party happening much later that they had booked a reservation for, and I put it in the walk in. So I went to the walk in where I had placed it and. . . It was gone! I ran around like a chicken with my head cut off and finally with Damon's help I located it on the lanes, half eaten. I walked up to Halulu and was apologizing profusely, offering them the world when Damon popped in with a totally different cake and the birthday girl says 'Ohmigawd that's my cake!'. For scaring the poop out of them we got them a round of birthday cake shots. I am a fracking retard.
What's better than winning a silver medal in the special olympics?
Not being a retard.
Yes I just closed with a tacky joke.
Service Issues: see above retardation and stupidity.
Food Issues:
Technical Issues: the railing at the top of the stairs on the guest entrance to Karaoke is starting to come off of the wall. . . Potential hazard.
Things We Need/Ideas: We need more tall chairs for our coctail tables. maybe 3 per table? It seems that every night we end up with several w/o chairs and a few with 4 around them.
Misc:
Event:last minute Placebo Effect
Guest Issues:We had trouble getting a birthday party in Halulu that was very slow getting out. I offered to get their cake and put it in our Ballroom with a big booth reserved for them. When I asked what the name on the cake was a gent in the back said 'It's the one I gave you earlier'. At the beginning of the night a fella that looked very similar had handed me a cake for a party happening much later that they had booked a reservation for, and I put it in the walk in. So I went to the walk in where I had placed it and. . . It was gone! I ran around like a chicken with my head cut off and finally with Damon's help I located it on the lanes, half eaten. I walked up to Halulu and was apologizing profusely, offering them the world when Damon popped in with a totally different cake and the birthday girl says 'Ohmigawd that's my cake!'. For scaring the poop out of them we got them a round of birthday cake shots. I am a fracking retard.
What's better than winning a silver medal in the special olympics?
Not being a retard.
Yes I just closed with a tacky joke.
Service Issues: see above retardation and stupidity.
Food Issues:
Technical Issues: the railing at the top of the stairs on the guest entrance to Karaoke is starting to come off of the wall. . . Potential hazard.
Things We Need/Ideas: We need more tall chairs for our coctail tables. maybe 3 per table? It seems that every night we end up with several w/o chairs and a few with 4 around them.
Misc:
Thursday, August 19, 2010
Date: Thursday, August 19th
Event: Geeks/Karaoke Salv/Last Ex afterparty
It died quickly after geeks (as usual).
Guest Issues: Had a couple of tables looking for Sean. I served table 55 most of their stay and moved them into a karaoke room.
Mikey had a table that had gone to the bar so I took their drink and food orders and made sure they ordered from the table by making myself present for them.
Both servers struggled with their sections tonight.
Zach had a room walk on part of their tab. It was the same group I had pay out for Sean while he was weeded in dining (they stiffed him).
Service Issues: See above.
Food Issues:
Technical Issues:
Things We Need/Ideas:
Misc: Love y'all! MUAH!
Event: Geeks/Karaoke Salv/Last Ex afterparty
It died quickly after geeks (as usual).
Guest Issues: Had a couple of tables looking for Sean. I served table 55 most of their stay and moved them into a karaoke room.
Mikey had a table that had gone to the bar so I took their drink and food orders and made sure they ordered from the table by making myself present for them.
Both servers struggled with their sections tonight.
Zach had a room walk on part of their tab. It was the same group I had pay out for Sean while he was weeded in dining (they stiffed him).
Service Issues: See above.
Food Issues:
Technical Issues:
Things We Need/Ideas:
Misc: Love y'all! MUAH!
Wednesday, August 18, 2010
Wednesday, August 18th
Date:Wednesday, August 18th
Event:Wendy Beathard - Sat on her phone, did not engage what little of a crowd she brought in at all. The disco was a nice change but probably not anything our crowd will appreciate.
Guest Issues: Coltrain approached me with a Smirnoff Ice bottle she found in Xanadu while the room was still occupied. I took the bottle to Billy and she gently informed the room that the bottle had been found and that they had to leave. They admitted that they brought it in and that it was consumed as part of a practical joke. Two of the men were very upset and were verbally agressive with Billy (she had Mahmood and me with her in case she needed back up). Billy explained plainly and without raising her voice that it was against the law and we could face steep fines and risk our license. Their responses were 'You're making a huge mistake', 'We spend tons of money here.', and 'This is bullshit!' The only woman in the room ended up raising her voice and then throwing a temper tantrum outside the front door. As a whole they were mocking and very sarcastic but did leave when asked.
Service Issues:
Food Issues:
Technical Issues: Lane 4 went down repeatedly at the beginning of their time (the first 45 minutes of 2 hours) so we moved them to lane 3 and comped an hour of their time.
Things We Need/Ideas:
Misc: Very slooooooooooooooooow night overall.
Event:Wendy Beathard - Sat on her phone, did not engage what little of a crowd she brought in at all. The disco was a nice change but probably not anything our crowd will appreciate.
Guest Issues: Coltrain approached me with a Smirnoff Ice bottle she found in Xanadu while the room was still occupied. I took the bottle to Billy and she gently informed the room that the bottle had been found and that they had to leave. They admitted that they brought it in and that it was consumed as part of a practical joke. Two of the men were very upset and were verbally agressive with Billy (she had Mahmood and me with her in case she needed back up). Billy explained plainly and without raising her voice that it was against the law and we could face steep fines and risk our license. Their responses were 'You're making a huge mistake', 'We spend tons of money here.', and 'This is bullshit!' The only woman in the room ended up raising her voice and then throwing a temper tantrum outside the front door. As a whole they were mocking and very sarcastic but did leave when asked.
Service Issues:
Food Issues:
Technical Issues: Lane 4 went down repeatedly at the beginning of their time (the first 45 minutes of 2 hours) so we moved them to lane 3 and comped an hour of their time.
Things We Need/Ideas:
Misc: Very slooooooooooooooooow night overall.
Sunday, August 15, 2010
Sunday, August 15
Date: Sunday, August 15
Event: Copa Kings - ooooh sooooo smoooooooth.
Guest Issues:
Service Issues: Maria needed a lot of help tonight with her section. She seems to get weeded much more often than most servers.
Food Issues: There was a Dewberry Farms Fried Chicken that got burnt. While the guest waited on his remake I got him an order of the baked oysters and a pelligrino comped with Billie's approval.
Technical Issues:
Things We Need/Ideas:
Misc: The busiest Sunday I've ever seen, though still quite slow. We got a pop after the Eat, Pray, Love screening got out.
Shly started bussing today. It's great to have her smiling face on the floor. She's learning quickly and eagerly. YAY!
Mad Props: Katrina and I told every table we sat about the daily drink special. We saw a lot more movement on our special (sig coctail) over previous Sundays in my memory. Mad props to Katrina for being on board with my experiment. She commented that it made her feel more involved with the dining room as well.
Event: Copa Kings - ooooh sooooo smoooooooth.
Guest Issues:
Service Issues: Maria needed a lot of help tonight with her section. She seems to get weeded much more often than most servers.
Food Issues: There was a Dewberry Farms Fried Chicken that got burnt. While the guest waited on his remake I got him an order of the baked oysters and a pelligrino comped with Billie's approval.
Technical Issues:
Things We Need/Ideas:
Misc: The busiest Sunday I've ever seen, though still quite slow. We got a pop after the Eat, Pray, Love screening got out.
Shly started bussing today. It's great to have her smiling face on the floor. She's learning quickly and eagerly. YAY!
Mad Props: Katrina and I told every table we sat about the daily drink special. We saw a lot more movement on our special (sig coctail) over previous Sundays in my memory. Mad props to Katrina for being on board with my experiment. She commented that it made her feel more involved with the dining room as well.
Saturday, August 14, 2010
Saturday, August 7th
Date: Saturday, August 7th
Event: 80's Dance party
Guest Issues:We had a mix up on Audrey Lusher due to a double booking by the reservation bookers. It could have been caught but the opener missed the double booking, so we had to push her back and hour and into a smaller room. We comped her room fees.
Party for a guest's 40th birthday in the trip got bumped back due to a misunderstanding and then another party came up and misrepresented themselves as the 40th on the wait list, thus bumping them back again. We got them the next available room and Damon bought them a round and gave them a $50 gift card, saving the day! Mad props, Damon!
Service Issues: Two very large parties on the lanes asked Susie and Patrick to split up checks almost 12 ways a piece, occupying them both for over 15 minutes each. Susie suggested that we implement a policy of splitting a check no more than 6 ways. I think this would expediate service on the lanes and the faster service would outweigh the inconvenience to the few lanes a night that ask for unreasonably large splits. It's not an uncommon policy at most restaurants. I guess it really just depends on which perspective we prefer to be a part of our culture.
When big tops are being pulled together servers are using the pivot system differently. It causes a little confusion at the tables but overall most servers are present to make sure food is not being auctioned off.
Food Issues: Kitchen was pretty on point tonite! You go guys!
Technical Issues: Skee Ball 1 is malfunctioning frequently and usually needs to be powered down and then back up. . . Sould the repeated on & off be wearing it out faster?
Justin Timberlake - Rock Your Body is not showing any graphic just playing the sound. A few Beyonce songs had the same problem.
Things We Need/Ideas:We need at least 20 more menus made. some may not fit in the host stand on slow days but we can hold a back stock for busy nites so that we have enough for all diners on Friday and Saturday.
Misc: A guest cut his finger in the men's room when a pint glass that was precariously balanced on a urinal fell and deeply cut his finger and thumb. His girlfriend was in the men's with him doctoring his thumb so I firmly stated that she had to go and offered my help. They both left and a couple of guys said some lewd things about her and followed them out. I got Frank and introduced them to him in case the guys from the men's room were inappropriate again. His fingers continued to bleed so Damon had me fill out an incident report and we sent them to pro-med to make sure he received the appropriate medical attention.
Props/shout outs: Mad props to Mahmood. He noticed two guests playing skeeball all nite a week or so ago saving up for pint glasses, and by the time they had enough we were out of pint glasses. Mahmood took cards from both of them and then turned them over to me today to call them and let them know they had come in. We are holding them in the res desk in the upper storage in a bowling ball box for guests named Karen and Tiffany. Thank-you to Mahmood for going above and beyond!
Event: 80's Dance party
Guest Issues:We had a mix up on Audrey Lusher due to a double booking by the reservation bookers. It could have been caught but the opener missed the double booking, so we had to push her back and hour and into a smaller room. We comped her room fees.
Party for a guest's 40th birthday in the trip got bumped back due to a misunderstanding and then another party came up and misrepresented themselves as the 40th on the wait list, thus bumping them back again. We got them the next available room and Damon bought them a round and gave them a $50 gift card, saving the day! Mad props, Damon!
Service Issues: Two very large parties on the lanes asked Susie and Patrick to split up checks almost 12 ways a piece, occupying them both for over 15 minutes each. Susie suggested that we implement a policy of splitting a check no more than 6 ways. I think this would expediate service on the lanes and the faster service would outweigh the inconvenience to the few lanes a night that ask for unreasonably large splits. It's not an uncommon policy at most restaurants. I guess it really just depends on which perspective we prefer to be a part of our culture.
When big tops are being pulled together servers are using the pivot system differently. It causes a little confusion at the tables but overall most servers are present to make sure food is not being auctioned off.
Food Issues: Kitchen was pretty on point tonite! You go guys!
Technical Issues: Skee Ball 1 is malfunctioning frequently and usually needs to be powered down and then back up. . . Sould the repeated on & off be wearing it out faster?
Justin Timberlake - Rock Your Body is not showing any graphic just playing the sound. A few Beyonce songs had the same problem.
Things We Need/Ideas:We need at least 20 more menus made. some may not fit in the host stand on slow days but we can hold a back stock for busy nites so that we have enough for all diners on Friday and Saturday.
Misc: A guest cut his finger in the men's room when a pint glass that was precariously balanced on a urinal fell and deeply cut his finger and thumb. His girlfriend was in the men's with him doctoring his thumb so I firmly stated that she had to go and offered my help. They both left and a couple of guys said some lewd things about her and followed them out. I got Frank and introduced them to him in case the guys from the men's room were inappropriate again. His fingers continued to bleed so Damon had me fill out an incident report and we sent them to pro-med to make sure he received the appropriate medical attention.
Props/shout outs: Mad props to Mahmood. He noticed two guests playing skeeball all nite a week or so ago saving up for pint glasses, and by the time they had enough we were out of pint glasses. Mahmood took cards from both of them and then turned them over to me today to call them and let them know they had come in. We are holding them in the res desk in the upper storage in a bowling ball box for guests named Karen and Tiffany. Thank-you to Mahmood for going above and beyond!
Friday, August 13, 2010
Friday, August 13th
Date: It's Friday the 13th, BABY!
Event: Ummmmm. . . What event? sigh.
Guest Issues: We had a lane very upset about the ball return on our lanes. 'Your dining room is fabulous but your lanes suck.' They were upset that they didn't finish their game. We let them get back on and finish their game and I got them an hour of Karaoke card so that they could try out another of our amenities.
Service Issues: The servers did great tonight.
Food Issues: None I encountered.
Technical Issues: Skee ball 2 had it's coin sensor in upside down. . . weird.
Things We Need/Ideas: When bussers wipe down a table with a wet quat rag they should follow with a dry right before setting the table. a few tables were wet when sat.
Misc: Both Coltrain and Jason Stevens mentioned to me how proud they were of their trainees and how well educated they already are. To quote 'I feel like they're more fully trained than we are'. Such a testament to Jem's class room sessions. Would it be worthwhile to get all our servers at least the hand-outs from his classes?
Our new support trainee has already learned all the tables in dining and was working independently a few hours into his shift. When his hands were full he moved quickly and with purpose. When empty he moved a bit too slow (barely) but was surveying the dining room like a hawk. He pre-bussed and always said 'excuse my reach' when taking empties off a table. Mahmood had nothing but good things to say about him and spoke with him about upping his sense of urgency, but this was a minor concern, especially on someone's first day being so good.
Event: Ummmmm. . . What event? sigh.
Guest Issues: We had a lane very upset about the ball return on our lanes. 'Your dining room is fabulous but your lanes suck.' They were upset that they didn't finish their game. We let them get back on and finish their game and I got them an hour of Karaoke card so that they could try out another of our amenities.
Service Issues: The servers did great tonight.
Food Issues: None I encountered.
Technical Issues: Skee ball 2 had it's coin sensor in upside down. . . weird.
Things We Need/Ideas: When bussers wipe down a table with a wet quat rag they should follow with a dry right before setting the table. a few tables were wet when sat.
Misc: Both Coltrain and Jason Stevens mentioned to me how proud they were of their trainees and how well educated they already are. To quote 'I feel like they're more fully trained than we are'. Such a testament to Jem's class room sessions. Would it be worthwhile to get all our servers at least the hand-outs from his classes?
Our new support trainee has already learned all the tables in dining and was working independently a few hours into his shift. When his hands were full he moved quickly and with purpose. When empty he moved a bit too slow (barely) but was surveying the dining room like a hawk. He pre-bussed and always said 'excuse my reach' when taking empties off a table. Mahmood had nothing but good things to say about him and spoke with him about upping his sense of urgency, but this was a minor concern, especially on someone's first day being so good.
Thursday, August 12, 2010
Thursday, August 12th
Date: Thursday, August 12th
Event: Geeks Who Drink & Scott Pilgrim After Party
Guest Issues: Comped a round of drinks for two tables to compensate for asking them to move so that Universal could have a reserved table that was not used.
Service Issues: During Geeks food was ran to incorrect tables and had to be 'auctioned' too frequently because we used a new floor plan. This is a pattern for Geeks events, so to prevent this from occurring any further (at Damon's request) I will make a new floor chart every geeks night that the floor chart does not reflect one of our laminated maps and distribute copies to the server well, host station and Expo.
Food Issues: We had a bit of a back up at the beginning of Geeks, but caught back up about halfway through. Everyone really pitched in to run, great teamwork! There were a few instances of food being taken out of the window while the expo was around the corner w/o the ticket being stabbed. Anchoring our Expo in position and proactively calling for more runners quickly corrected and prevent the problem from re-occurring.
Technical Issues: A projector went out in the Ballroom.
Things We Need/Ideas: Are we going to restock matches anytime soon? Host stand has requested a small toothpick dispenser so that we can accommodate guest who requests them, we have been offering them in a box, but w/o individually wrapped ones or a dispenser it break health code.
Misc: Mad props to Susie for recognizing a situation on the lanes tonight and catching a minor drinking. Chivonn descended upon them like a fierce Valkyrie and slew the minor in question as well as his Mondo Tee accomplice! Well less with the slaying and more with kicking thier lil' behinds out of Valhalla and back to the cold north of Midgard.
Event: Geeks Who Drink & Scott Pilgrim After Party
Guest Issues: Comped a round of drinks for two tables to compensate for asking them to move so that Universal could have a reserved table that was not used.
Service Issues: During Geeks food was ran to incorrect tables and had to be 'auctioned' too frequently because we used a new floor plan. This is a pattern for Geeks events, so to prevent this from occurring any further (at Damon's request) I will make a new floor chart every geeks night that the floor chart does not reflect one of our laminated maps and distribute copies to the server well, host station and Expo.
Food Issues: We had a bit of a back up at the beginning of Geeks, but caught back up about halfway through. Everyone really pitched in to run, great teamwork! There were a few instances of food being taken out of the window while the expo was around the corner w/o the ticket being stabbed. Anchoring our Expo in position and proactively calling for more runners quickly corrected and prevent the problem from re-occurring.
Technical Issues: A projector went out in the Ballroom.
Things We Need/Ideas: Are we going to restock matches anytime soon? Host stand has requested a small toothpick dispenser so that we can accommodate guest who requests them, we have been offering them in a box, but w/o individually wrapped ones or a dispenser it break health code.
Misc: Mad props to Susie for recognizing a situation on the lanes tonight and catching a minor drinking. Chivonn descended upon them like a fierce Valkyrie and slew the minor in question as well as his Mondo Tee accomplice! Well less with the slaying and more with kicking thier lil' behinds out of Valhalla and back to the cold north of Midgard.
Wednesday, August 11, 2010
Wednesday, August 11
Date: Wednesday, August 11
Event: Big Poppa benefit - smallish crowd but the band was good and the crowd was jovial.
Guest Issues:
Service Issues: An 8 top was sat in dining and none of the tables were set. None of the servers greeted them for 5 minutes until Leary noticed and brought it to my attention. He took the table and I set the tables in dining with Kristen.
Food Issues:
Technical Issues:
Things We Need/Ideas: On Saturdays we typically have a 9am a 2pm and a 6pm closing host. This typically means that the 2pm has to stay till midnite to ensure proper coverage. Adding an 8pm to close would ensure that the 2pm gets cut before they fizzle out and that the host stand has ample coverage during the bulk of our dinner rush.
Misc: I called Yellow Cab twice tonight and both dispatchers recognized my voice and knew the address when I said 'The HighBall'. The cabs came quickly and waited for a few minutes for our guests to finish up and come out. If we have to call a cab I suggest them 452-9999.
Event: Big Poppa benefit - smallish crowd but the band was good and the crowd was jovial.
Guest Issues:
Service Issues: An 8 top was sat in dining and none of the tables were set. None of the servers greeted them for 5 minutes until Leary noticed and brought it to my attention. He took the table and I set the tables in dining with Kristen.
Food Issues:
Technical Issues:
Things We Need/Ideas: On Saturdays we typically have a 9am a 2pm and a 6pm closing host. This typically means that the 2pm has to stay till midnite to ensure proper coverage. Adding an 8pm to close would ensure that the 2pm gets cut before they fizzle out and that the host stand has ample coverage during the bulk of our dinner rush.
Misc: I called Yellow Cab twice tonight and both dispatchers recognized my voice and knew the address when I said 'The HighBall'. The cabs came quickly and waited for a few minutes for our guests to finish up and come out. If we have to call a cab I suggest them 452-9999.
Sunday, August 8, 2010
Saturday, August 7th
Date: August 7th
Event: Step Up 4 Ever
Guest Issues: Coffee was spilled on a guest, comped his entree.
Service Issues: Taira had a lot of difficulty in the ballroom before the event. Billie and I helped out most of the evening.
Food Issues: Extremely long ticket times from the kitchen. 25 minutes for an order of onion rings - comped the rings. The hosts were not informing kitchen of big tops going down, two went down at once followed shortly by a 3rd. I'm sure that contributed.
Technical Issues: Skee ball 2 was being a needy lil monster last night and ate many a quarter. Skee ball 4's wires going to the coin sensor are barely there, probably need replacing.
Things We Need/Ideas: Stocked the last of our sugar in the raw into the server well. We need more ordered ASAP
Misc:
Event: Step Up 4 Ever
Guest Issues: Coffee was spilled on a guest, comped his entree.
Service Issues: Taira had a lot of difficulty in the ballroom before the event. Billie and I helped out most of the evening.
Food Issues: Extremely long ticket times from the kitchen. 25 minutes for an order of onion rings - comped the rings. The hosts were not informing kitchen of big tops going down, two went down at once followed shortly by a 3rd. I'm sure that contributed.
Technical Issues: Skee ball 2 was being a needy lil monster last night and ate many a quarter. Skee ball 4's wires going to the coin sensor are barely there, probably need replacing.
Things We Need/Ideas: Stocked the last of our sugar in the raw into the server well. We need more ordered ASAP
Misc:
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