Saturday, August 7th

Date: Saturday, August 7th

Event: 80's Dance party

Guest Issues:We had a mix up on Audrey Lusher due to a double booking by the reservation bookers. It could have been caught but the opener missed the double booking, so we had to push her back and hour and into a smaller room. We comped her room fees.

Party for a guest's 40th birthday in the trip got bumped back due to a misunderstanding and then another party came up and misrepresented themselves as the 40th on the wait list, thus bumping them back again. We got them the next available room and Damon bought them a round and gave them a $50 gift card, saving the day! Mad props, Damon!

Service Issues: Two very large parties on the lanes asked Susie and Patrick to split up checks almost 12 ways a piece, occupying them both for over 15 minutes each. Susie suggested that we implement a policy of splitting a check no more than 6 ways. I think this would expediate service on the lanes and the faster service would outweigh the inconvenience to the few lanes a night that ask for unreasonably large splits. It's not an uncommon policy at most restaurants. I guess it really just depends on which perspective we prefer to be a part of our culture.

When big tops are being pulled together servers are using the pivot system differently. It causes a little confusion at the tables but overall most servers are present to make sure food is not being auctioned off.

Food Issues: Kitchen was pretty on point tonite! You go guys!

Technical Issues: Skee Ball 1 is malfunctioning frequently and usually needs to be powered down and then back up. . . Sould the repeated on & off be wearing it out faster?

Justin Timberlake - Rock Your Body is not showing any graphic just playing the sound. A few Beyonce songs had the same problem.

Things We Need/Ideas:We need at least 20 more menus made. some may not fit in the host stand on slow days but we can hold a back stock for busy nites so that we have enough for all diners on Friday and Saturday.

Misc: A guest cut his finger in the men's room when a pint glass that was precariously balanced on a urinal fell and deeply cut his finger and thumb. His girlfriend was in the men's with him doctoring his thumb so I firmly stated that she had to go and offered my help. They both left and a couple of guys said some lewd things about her and followed them out. I got Frank and introduced them to him in case the guys from the men's room were inappropriate again. His fingers continued to bleed so Damon had me fill out an incident report and we sent them to pro-med to make sure he received the appropriate medical attention.

Props/shout outs: Mad props to Mahmood. He noticed two guests playing skeeball all nite a week or so ago saving up for pint glasses, and by the time they had enough we were out of pint glasses. Mahmood took cards from both of them and then turned them over to me today to call them and let them know they had come in. We are holding them in the res desk in the upper storage in a bowling ball box for guests named Karen and Tiffany. Thank-you to Mahmood for going above and beyond!