Date: It's Friday the 13th, BABY!
Event: Ummmmm. . . What event? sigh.
Guest Issues: We had a lane very upset about the ball return on our lanes. 'Your dining room is fabulous but your lanes suck.' They were upset that they didn't finish their game. We let them get back on and finish their game and I got them an hour of Karaoke card so that they could try out another of our amenities.
Service Issues: The servers did great tonight.
Food Issues: None I encountered.
Technical Issues: Skee ball 2 had it's coin sensor in upside down. . . weird.
Things We Need/Ideas: When bussers wipe down a table with a wet quat rag they should follow with a dry right before setting the table. a few tables were wet when sat.
Misc: Both Coltrain and Jason Stevens mentioned to me how proud they were of their trainees and how well educated they already are. To quote 'I feel like they're more fully trained than we are'. Such a testament to Jem's class room sessions. Would it be worthwhile to get all our servers at least the hand-outs from his classes?
Our new support trainee has already learned all the tables in dining and was working independently a few hours into his shift. When his hands were full he moved quickly and with purpose. When empty he moved a bit too slow (barely) but was surveying the dining room like a hawk. He pre-bussed and always said 'excuse my reach' when taking empties off a table. Mahmood had nothing but good things to say about him and spoke with him about upping his sense of urgency, but this was a minor concern, especially on someone's first day being so good.
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