Thursday, October 8th

Date:Thursday, October 8th

Event:Geeks and Salv

Guest Issues:We had some miscommunication between the res desk and our 4 lane reservation (Kristen Massey) and so we comped their fees and let them linger on the lanes. The Birthday girl was very aggressive with our team on the lanes being verbally abusive with Kris Janes and actually shoving Brittany Walker. When they finally finished on the lanes and moved into Karaoke they were cut off and the b-day girl started to throw a fit. She shoved Frank and as they left she got into Kristen's face and screamed at her, then flipped off Katrina on the way out and told her to fuck off. After they got outside she was screaming at us through the glass and tried to re enter after being kicked out, but was restrained by her friends (who repeatedly apologized for her behavior and left without complaint).

Service Issues:Galla is in desperate need of a thorough retraining at the res desk. Her perception is that she knows how the res desk operates, but the reality is that she has very little understanding off pricing, policies, sequence or verbage. I think she can be molded into a good team member but I think we should focus on one position at a time. I recommend that she only work host until she has mastered that role and then we can start to utilize her at the res desk following a full retrain. She seems to respond to feedback well, but then turns around to other team members and complains that she doesn't agree with the feedback and plays victim. Being her first real job I think starting with one role and moving on after mastery will allow her to be more objective and better at self evaluation.

Food Issues:

Technical Issues:

Things We Need/Ideas:We all need hugs and love and rainbows and unicorns and cotton candy and aliens and laser beams and a big happy Hollywood ending.

Misc: Mad props to Kristin T. for taking tons of initiative and helping smooth out clerical issues today without being prompted and doing a kick ass job at trouble shooting!