Saturday, Sept 11th

Date:Saturday, Sept 11th

Event:90's Dance Party with the Action Pack - slow night. Was the 3:30 res person and clocked in to Concierge at around 10pm (ish). The crowd was nice, lots of new faces. . . Just a little light on actual traffic.

Guest Issues:

Service Issues:

Food Issues:

Technical Issues:Bill (new busser) disappears for long enough that it's hard to tell if he's cut or still on. Frequently he does not bus to completion and leaves tables with a few pieces on it or unwiped. Servers have complained that he does not communicate with them at all or very little. I've coached him a bit on how we do things here but I feel it might be time for a manager to get involved.

After being cut from res and clocking into Concierge I went back to the res desk to let them know where some guests on the list were sat and the desk was abandoned. When Katrina came back I stressed that with two people on we should always have someone there to greet guests and attend to whatever they may need there. It's happening frequently enough that we need to keep an eye on it to make sure it's not a bad habit forming amongst the team.

Things We Need/Ideas:

Misc:

Mad Props: Nicole L. had a nice first night. One of her tables signed up on our wait list at the res desk for both bowling and karaoke. She let us know what names they were under and what table they were at. When the room became available I walked over to the table and let them know we had a room for them to which they replied - "How did you know where we are? How did you know we were on the list twice? This place is AWESOME, the service has been amazing." Such a great example of how just a little communication and teamwork spiced up with some great guest service can really make a guest's night. They arrived at around 7pm and were with us until almost 1am. Dinner, dessert, cocktails and Karaoke. . . Complete ticket and then some! If she can maintain this level of service and attention to detail. . . Hot tamale!