Date: 12/10/10
Event: Private party until 8pm/Copa Kings 8pm
Guest Issues: We were at capacity for part of the evening. Yay!
Service Issues: The transition from private party to dining was smooth. All the servers were on point and everybody communicated. Brittney, Kris and Taira did a great job with their large parties. Bill was a team player and helped Lucas out with his large parties in the ballroom.
Food Issues: N/A
Technical Issues: Lane 7 needed to be shut down for the evening because of overheating.
Things We Need/Ideas: I've noticed a lot of trouble with split checks. Jem and I had a conversation about it and he brought to light the necessity for proper Aloha training. I know that a lot of time is lost when servers are trying to split checks for large parties, and this could be avoided if the ticket was properly organized starting with seat numbers. Complications could also be avoided if the server asks towards the beginning of service how the party wants to settle their tab. Another suggestion was to put a cap on split tabs depending on party size.
Misc:
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