Event: Boombox, 10pm
Guest Issues: Took a while to get the party in Rapper's Delight to leave. They were there about 20 min. after their end time. They were intoxicated, and left the room in bad condition. The reservation desk saw fit to not seat RD again for the remainder of the evening. From what I saw, there was pieces of food and broken glass in the carpet. They were a very considerate party otherwise, I just believe that they were over served. Additionally, Kris waited on a large party at bowling lanes 5-8. As they were checking out, they requested separate checks. There was a glitch in Aloha, and Kris was unable to split the check. The party were upset about it, and Billie comped their karaoke room fees. I would suggest there be a policy of no split checks for parties of more than 6 -10. It cripples the servers for an extended period of time and compromises their ability to give good customer service. If guests know about this policy coming in, they can plan accordingly about how to settle their tab.
Service Issues: Shlee talked to me tonight about Bill not pulling his weight as a busser. I took some time to evaluate his performance, and I did observe him hanging out at the expo, reservation desk and the kitchen when lanes, tables and karaoke rooms needed to be bussed/reset. Shlee also talked to me about not being informed of the additional Concierge positions. She has a desire to move up in this company, but feels like her voice hasn't been heard in those regards. She informed me that she wanted to be a server but no one had taken steps to train her. She would have been, and still is interested in a Concierge position.
Food Issues: N/A
Technical Issues: Low Places continues to have remote control issues.
Things We Need/Ideas:
Misc: N/A
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