December 4, 2010

Date: 12/4/10

Event:Geeks Who Drink/90's Video Dance Party

Guest Issues: Around 6:15pm, Brittney Walker asked me to ask a party of 3 at lane 8 to get off the lane as their time was up. They had technical issues during their hour of bowling and were comped fees and additional time was added. Their time had ended around 5:45pm, and were already cashed out and still sitting at the lane. She wanted the lane to be free so that potential walk-ups could bowl. I introduced myself as the concierge and informed them that their time was up at that specific lane, but were welcome to stay as long as they liked at the bar, or I could get them a table in dining. One customer seemed upset that she had to move, but did so, I thanked them, and the party moved to the bar. They talked to Adrian while there were there and complained to him about having to move. Adrian offered to put them back on the lane for some free bowling, but they denied. They were also upset about not having a specific drink on the menu, and left shortly after.

Service Issues: Servers were great. I have noticed the past couple of nights having dining parties of 30 and less than half show up. Servers' tables are taken up for over an hour to accommodate the party. I would suggest either a charge for an incomplete party, or have them make that a private party. Both the servers and the Highball are potentially losing money due to this. I have talked to several customers who wanted to make dining reservations but were turned down due to those large parties.

Food Issues: N/A

Technical Issues: Lane 8 having technical difficulties earlier in the night.

Things We Need/Ideas: N/A

Misc: N/A