December 17, 2010

Date: 12/17/10

Event: Rockabilly Showcase with Two Hoots and a Holler and Dale Watson

Guest Issues: The clientele was amazing. Very polite and courteous. The buzz from the servers was that they had a great time tonight! Lots of large parties and servers handled that well with little assistance. Around 1:10 AM, I was in the karaoke hallway and observed a group of women pulling on karaoke room doors and peeking into the rooms that were occupied. I asked them if they needed any help and they responded defensively and told me that they were just looking around and asked if that was ok. I said of course and proceeded down the stairs as they were making their way to the reservation desk. I went into the office and did not witness them wanting to get into a karaoke room at 1:15 AM, but Aaron told them that they don't seat after 1AM and they then became upset. A manager (Billie) got involved and she explained our policy to them and told them that they could contact our General Manager if they wanted to. They declined, but later told a bartender (Brent) that they wanted to. Billie got Ryan's card and gave it to them. I did not witness or hear about what happened during that exchange. Expect a phone call/email. Nicole Laverty realized as she was checking out the last of her bowling parties that the party at lane 3 (Rafael Gonzolas); who bowled from 12:15-1:15 had walked their tab. I called the number on file (with no answer) and informed Billie of the situation and asked her if we could charge the card on file. She approved, I called and left a message explaining to Gonzolas the situation, and informed him that we would be putting the charges on to his card. Nicole Laverty did so, and added an 18% gratuity. Expect a phone call. A bottle of Absenthe was found on cocktail table 88. The bouncer waited to see if anyone would claim if so that he could throw them out, but no one did.

Service Issues: N/A

Food Issues: N/A

Technical Issues: N/A

Things We Need/Ideas: Ticket counter for the reservation desk.

Misc: Let's get some future concierges server trained! YAY. There have been a couple incidents where outside alcohol has been brought in and consumed. Jello shots were found in a karaoke room a couple of days ago but the party left before Shlee found it. I would suggest more awareness of the issue, and watchful eyes out on the floor and in the karaoke rooms especially during busy nights where things like that can easily slip by. I know we can't monitor everybody all the time, but if we are reminded to, we can keep that in mind when we are walking by tables etc...